This white paper provides a tutorial on the four stages of troubleshooting:
Troubleshooting problems is the bane of any network or UC team, as they typically struggle with a number of unknowns in their environment while trying to achieve resolution and user satisfaction in a very short amount of time.
Recognizing what stage of the troubleshooting activity you’re in allows for better coordination and understanding of the troubleshooting process from a technical and managerial standpoint.
Read this white paper to learn how to optimize the troubleshooting process.
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